An order may be cancelled the same day it was placed and no fees will be charged to the customer. If a customer cancels an order due to back order status, unavailability of products or undue delays in shipment due to services of CMX Medical Imaging or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed. If a customer cancels an order for any other reason a 6% cancellation fee will be charged and the remaining balance refunded. The customer may elect to take an in store credit for the full purchase amount and no cancellation fees will be charged. NO changes or cancellations are accepted on same day or rush shipped items per the customer request.
All authorized products must be returned within 30 days from shipment date. All items that are returned are subject to a restocking fee of 20% unless the manufactures restocking fee is higher. If the manufactures restocking fee is more than 20% these additional fees will be passed on to the customer. The customer is responsible for all freight charges in both directions. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a “Return Authorization” number obtained from CMX Medical Imaging, Inc. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order items such as custom aprons are not returnable. It is the customer’s responsibility to ask before ordering a product if it is a custom order not eligible for return. Items returned for exchange for comparable products will not be charged restocking fees unless the manufacture imposes restocking fees on exchanged goods. Lead glass eye-wear has a 7 day return policy with no restocking fees. After 7 days restocking charges will apply.
If you would prefer a refund, it will be issued within 30 days after we have received, inspected, and approved the return. We will send your refund via the original payment method that you used to pay for the item.